Miami-Dade’s sole source for drinking water is ground water from wells. The wells feeding the Hialeah and John E. Preston water treatment plants—which serve most Miami-Dade residents living between the Miami-Dade-Broward county line and SW 8th Street—draw water only from the Biscayne Aquifer. This is also true of the wells feeding the South Dade Water Supply System, which is comprised of five smaller water treatment plants that serve residents south of SW 264th Street in the unincorporated areas of the County.
The Alexander Orr, Jr. water treatment plant, which serves most County residents living between SW 8th Street and SW 264th Street, gets most of its water from the Biscayne Aquifer, supplemented by a smaller amount from the deeper Floridan Aquifer. Water from the two aquifers is blended at the plant prior to treatment.
How do I begin, terminate or transfer my water service?
To request residential water service, you may call (305) 665-7488 or stop by any one of our service locations:
Caleb Center
5400 NW 22 Ave. 1st Floor
Douglas Building
3071 SW 38 Ave. 1st Floor
South Dade Government Center
10710 SW 211 St. 1st Floor
Customers may terminate or transfer their service at this website, by calling (305) 665-7488 or by visiting one of the locations listed above.
Can I pay my water bill online?
Customers may view and pay their bills at this website by clicking on “Pay your Water Bill” or “View your Water Bill” in the menu to the left of the screen. The website provides your current balance and allows you to view and pay your latest bill and see your payment and billing history. You must have your account number to view bills and your bank routing number to pay bills online.
What are the various ways I can pay my water bill?
You can mail your payment to the post office box shown on the bill
Make arrangements with your bank to have your payment paid directly from your account to the Miami-Dade Water and Sewer Department.
Pay in person at one of our service locations
Pay at one of our authorized pay stations Pay online at this website
Who do I call if I have a question about my bill?
Call our customer relations unit at (305) 665-7477 for any information concerning your bill.
Who do I call if I have a leak?
The Miami-Dade Water and Sewer Department is not responsible for leaks that occur on private property. If you are unsure about who would be responsible for a leak, or to report a leak outside of your property or inside the meter box, call the Communications Center at (305) 274-WASA (9272).
How can I save on my water bill?
Conserve water and watch your bill go down. High bills are usually caused by excessive consumption and leaking plumbing fixtures such as toilets and faucets. We can all save by being vigilant for leaks, adjusting our behavior and installing water efficient devices. For more information on how you can conserve water, please visit our Water Conservation Portal
Who do I call about a water main break or a fire hydrant leak?
To report a broken water or sewer pipe or fire hydrant, call WASD’s Communication Center as soon as possible at (305) 274- WASA (9272). Emergencies may be reported at this number 24 hours a day, seven days a week.
