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    Contact Us

    E-mail us Monday through Friday (M-F), 48 hour response (except holidays), by clicking on one of the e-mail icons or
    Call, see posted hours and numbers below:

    Miami-Dade Water & Sewer Department
    3071 SW 38th Ave.
    Miami, FL 33146
    Directions to WASD
    Water & Sewer Emergency List of Emergency Problems
     M-F, 7 a.m. - 4 p.m., except holidays 24 Hour Call Center. 7 days week.
      305-274-9272
    Billing - Customer Service E-mails are not immediate! 
    Email Us Allow 2 working days for response.
     New Service Connection (New Construction)
     Disconnect/Transfer Existing Service Click here to do this online
     Change Billing Address Click here to do this online
     Deposit Returns  
     Final Notice  
     Payment Arrangements/Extensions  
     Billing Problems, Complaints, Inquiries  
     Request Credit Adjustment Click here to do this online
     High Bills - Avoid high bills by following these conservation tips.
     Other Problems Not Mentioned

    		  
     
    Phone Us  
    Automated Customer Service Lines 305-665-7477 & 305-665-7488
      M-F, 8 a.m. - 7 p.m. except holidays

    New Service Connection,
    Disconnection of Existing Service,
    Transfer of Service, Billing Problems,
    Complaints, Inquiries, Disconnected
    Service due to Nonpayment of bills or
    any other questions related to your account.

    		  
       
    Construction Projects under the direction of Water & Sewer
     Complaints, Inquiries M-F, 8 a.m.-.5 p.m. except holidays
      786-552-8970
    Water Quality - Laboratories M-F, 8 a.m. - 5.p.m. except holidays
     Locations North of SW 8th Street 305-520-4738
     Locations South of SW 8th Street 786-552-4181
    After Hours, Contact Emergency 24 Hour Call Center, 305-274-9272
    Liens M-F, 8 a.m. - 5 p.m. except holidays
      305 665-7477
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