"On-time performance is one of the most important measures of customer service, so we're thrilled that our efforts to improve bus schedule reliability are paying off," MDT Director Harpal Kapoor said.

In 2006, MDT implemented a preventive maintenance program that has resulted in a dramatic reduction in bus breakdowns by identifying mechanical issues before they result in failures.

The department also carefully tracks bus on-time performance to determine the need for route or schedule adjustments. Routes are adjusted about twice a year.