Special Transportation Service (STS)
STS is available for people with an intellectual, mental, or physical disability who cannot ride Metrobus, Metrorail, or Metromover. For $3 per one-way trip, STS offers shared-ride, door-to-door travel in accessible vehicles throughout most of Miami-Dade County, in some parts of South Broward County, and in the Monroe County Upper to Middle Keys. STS operates 24 hours a day, seven days a week, including most holidays. Use STS for trips to medical appointments, school, work, shopping, business, or recreation. Air-conditioned minivans, small buses, lift-equipped vans, and sedans transport passengers with disabilities safely in a clean, smoke-free environment. Pickups are within 30 minutes of the scheduled time.
To apply to be certified for the STS program. Click here for the application, or contact the Paratransit Operations office at 786-469-5000 (or 305-263-5459 for TTY Users) and ask that an application be mailed to you.
The Paratransit Trip Confirmation and Cancellation service allows STS riders to confirm and cancel trips online. This option is an alternative to calling the Customer Services line. Paratransit riders are not required to use this new online service to confirm and cancel trips. However, this added benefit provides quick access to booked trips without making a telephone call.
To access the Paratransit Trip Confirmation and Cancellation service, you will need Internet Explorer 5.0 (or higher) or Netscape. AOL users may experience inconsistencies due to AOL business processes. Click here to use the Paratransit Trip Confirmation and Cancellation service.
Use the links below to find out more about STS, or call 786-469-5000.
Find out more facts about STS.
Who May Use STS?
Any residents whose disability prevents them from riding regular transit vehicles qualifiy for STS. Residents with temporary disabilities may also be eligible for this service.
Visitors certified in another American with Disabilities Act (ADA) jurisdiction also may be eligible for STS. To determine eligibility for this service during a visit to Miami, fax the following information prior to your visit to 305-265-8176: a letter proving disability along with your name, address while in Miami, and a copy of your home special transit or ADA pass. Include also whether you need a personal care attendant or use a wheelchair, cane, etc. Requests for service must be made in advance.
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How to Apply for STS
Individuals with a disability that prevents them from riding public transit can apply to be certified for the STS program. Click here for the application, or contact the Paratransit Operations office at 786-469-5000 (or 305-263-5459 for TTY Users) and ask that an application be mailed to you. For more information visit the STS page.
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STS Feedback
If you would like to submit your feedback to STS, use the STS Comment/Complaint Form.
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MDT Paratransit Operations Monthly Reports
The following reports are in Adobe Acrobat PDF form.
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Previous Fiscal Year Reports
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STS rider notice: Please be aware that STS service continues uninterrupted following the recent fraud investigation. Read more 
files, you can download 
