Public Transit in Miami-Dade County Is Accessible to All

• Metrobus offers countywide service. The fleet of 893 buses fully complies with ADA requirements.
• Approximately 60% (5,580) of the 9,300 bus stops are wheelchair-accessible.
• More than 1,000 bus stop shelters have been installed throughout unincorporated Miami-Dade.
• Customers in wheelchairs can board and exit Metrobus first.  Always enter the lift rear wheels first, and ask the bus operator if in need of assistance.
• Metrobus operators allow individuals with disabilities adequate time to board or exit the bus.
• Customers in wheelchairs can board Metrobus and Metrorail without displaying fare media or identification.
• Personal care attendants do not pay a Metrobus, Metrorail, or STS fare when accompanying a customer in a wheelchair or an STS-certified customer with a disability.
• Registered STS customers ride Metrobus and Metrorail free of charge with or without a PCA by obtaining a free specially-coded EASY Card. Just tap the card on the Metrobus farebox or Metrorail faregate. Call 786-469-5000 (TTY users, 305-263-5459) for information on the STS EASY Card.
• Customers in wheelchairs have the right to secure their wheelchair. However, the bus operator must make certain the wheelchair is properly secured before the route continues.
• Miami-Dade Transit cannot force customers in wheelchairs to use a seat belt and shoulder harness. To do so, ask the bus operator for assistance.
• A recording announces transfer points, large intersections, and major destinations.  In addition, bus operators will announce any stop if a passenger with disabilities makes the request when boarding.
• To assist blind customers and customers with visual impairments, route numbers and names are announced where bus stops serve more than one route.
• MDT provides customers with disabilities free back-up accessible transportation service within 30 minutes, if they are not able to use Metrobus due to an inoperable lift or securement system. Ask the bus operator for back-up service if the next bus arrives in 30 or more minutes.
• Eleven out of the 22 Metrorail stations fully comply with ADA requirements: Dadeland South, Dadeland North, South Miami, Douglas Road, Brickell, Government Center, Civic Center, Dr. Martin Luther King Jr. Plaza, Tri-Rail, Okeechobee and Palmetto.
• Accessibility features include accessible parking, elevators, platform tactile tiles, raised lettering and Braille signage, wheelchair turnstiles, a public-address system, curb cuts, elevator status announcements, and TDDs. Transit provides all necessary information for deaf and hard-of-hearing passengers to use Metrorail.
• Metromover is a free, automated, people-mover system serving downtown Miami which connects with Metrorail at Government Center and Brickell Metrorail stations.

Elevator Status

• Announcements and signs provide information to customers with disabilities on the status of elevators at all Metrorail and Metromover stations.  Information is also provided within 30 minutes from the request on free back-up accessible transportation service from the inaccessible station to the customer's destination of choice. See the station security officer to request back-up accessible transportation to the next station.
• Transit procedures developed to maintain lift-equipped vehicles, elevators, and communications systems make repairs a high priority.
• If you cannot ride Metrobus, Metrorail, or Metromover because of a mental or physical disability, call 786-469-5000 (TTY users, 305-263-5459) for information about Special Transportation Service.
• Transit employs qualified staff proficient in ADA requirements in order to meet the special needs of the disabled community.
• Contact the Office of Civil Rights and Labor Relations, 786-469-5486, to receive transit information on audiotape, computer disk, in Braille, and for a sign-language interpreter or other accommodations. Advanced notice is required.

Grievance Procedures

• Transit's grievance procedures meet the requirements of the Americans with Disabilities Act of 1990.  Anyone with a complaint against Transit alleging discrimination based on disability may file a grievance in writing within 30 days of the occurrence.