While business development, safety and security will always be the top priorities at the Port of Miami, customer service is not far behind. Customer Service is vital to the success and the future of the Port of Miami and plays a vital role in our local economy. The Seaport Department’s goal is to make the Port of Miami a world-class facility. The key to world-class excellence is being responsive to customer’s needs. The experience of a Port User whether it is a cruise passenger, truck driver, or tenant while using our facilities set the tone for their perceptions of Greater Miami. To that end, the Seaport Department has embarked on several initiatives to provide excellent service.
Seaport Customer Service Request System
When port users have a specific need the following request electronic form is used for requests. The customers requests are immediately acknowledged, addressed, and followed up with a courtesy phone call. Please click on the following link (pomservice@miamidade.gov ) to send your request to the Public Affairs Office.
Speaker's Bureau
To promote and increase community awareness, the Port of Miami's Speakers Bureau offers the public the opportunity to have a port representative address organizations on a variety of topics including economic development, cruise business, cargo business, and environmental awareness. For details, please call Dan Cowan at the Port of Miami's Public Affairs Office at 305-347-4979.
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