Partner Portal is an online tool that allows Housing Choice Voucher (Section 8) landlords to review their information and that of their tenants, without having to make unnecessary calls or visits to the office of the Miami-Dade Housing Choice Voucher Program.

Click on the Create an Account link and enter your desired user name, password and email. Fill in the form with your contact information making sure that all required fields marked with asterisks are completed. Enter the letters in the image code provided exactly as you see them (same capitalization) and submit your request by clicking on the "Send Request" button.

Only Housing Choice Voucher (Section 8) landlords already registered with the Miami-Dade Housing Choice Voucher Program can create new accounts. Notice that a Tax ID (also known as Federal Employer Identification Number or (FEIN)) is required to register.

As a registered landlord you will be able to review your profile, your tenant's information, and upcoming recertifications, status of inspections and reinspections, and your HAP payments by resident. You will also be able to download forms and read current announcements regarding the Miami-Dade Housing Choice Voucher program.
top

Click on the "Change Password" link on the bar at the top of the page. Enter your current password once, and then your desired new password twice to confirm. Click on the "Change Password" button to submit your request. We strongly recommend the use of passwords which are longer than 8 characters in length and combine letters, numbers and special characters for your own security. It is your responsibility to protect your password. Do not share it with other people or write it down where it can be easily found.
top

Click on the "Forgot your Password?" link on the log in page. Enter either you user name or email and then click on the "Send password" button. A new password will be sent to the email you used to register. You can change this password by following the steps on the previous question.
top

You user account has most likely been locked out as a result of too many unsuccessful log in attempts. Please contact us by calling 305-403-3222 so your account is unlocked and make sure the next time you log in that you are typing the correct password and Caps Lock is not active on your keyboard.
top

	Show details in new page
	Edit record details or create new record
	Expand details on the same page
	Collapse details
	Download file
	Convert to Adobe PDF
	Convert to Microsoft Office Excel
	Convert to Microsoft Office Word
	Convert to comma separated values format

top

Log in first and then click on the "My Families" link to the left. You will see a list showing general information about your tenants.The icons on top (see question 8) will allow you to convert your data to a variety of formats and download it to your computer. By clicking on the magnifying glass icon to the left you will see more details like head of household entity ID and unit characteristics.
top

Log in first and then click on the "My Units" link to the left.  You will see a list showing general information about your units. The icons on top (see question 8) will allow you to convert your data to a variety of formats and download it to your computer. By clicking on the magnifying glass icon to the left you will see more details about the unit and dates of upcoming and past inspections.
top

Log in first and then click on the "My Payments" link to the left.  You will see a list showing general information about your HAP payments organized by check number. The list can be filtered by check number, a particular unit address (by clicking on the down arrow of the "Unit" drop down menu) or by a date range. The icons on top (see question 8) will allow you to convert your data to a variety of formats and download it to your computer. By clicking on the arrow to the left you will be able to expand the list and see more details for each check.
top

Log in first and then click on the "My Profile" link to the left. You will see general contact information about your user profile on Partner Portal. You will not be able to make changes to your information.
top

Log in first and then click on the "Holds & Abatements" link to the left.  You will see a list showing general information about your tenant's holds and abatements. The list can be filtered by unit address, type (Unit or Abatement) or status (Open or Closed) by clicking on the down arrow of the drop down menus. The icons on top (see question 8) will allow you to convert your data to a variety of formats and download it to your computer.
top

Log in first and then click on the "Announcements" link to the left under the "Communications" section.  You will see a list showing the latest announcements from the Housing Choice Voucher office. This list can be sorted by title, text content or date (timestamp) by clicking on the corresponding column titles. The icons on top (see question 8) will allow you to convert this information to a variety of formats and download it to your computer.
top

Log in first and then click on the "Forms" link to the left under the "Communications" section.  You will see a list of available forms from the Housing Choice Voucher office. This list can be sorted by title description by clicking on the column title. Click on the download icon (see question 8) to download the form(s) you are interested in. The icons on top (see question 8) will allow you to convert the forms listing to a variety of formats and download it to your computer.
top

For help navigating Partner Portal you can hover your mouse (no need to click) over the "Online Video Help" link found at the bottom left of the page. A small popup window featuring a list of available help videos will show up. Click on any of the videos to visualize and hear instructions on how to navigate and use the features of this application. The first time you open the videos your browser might ask you to install Microsoft's Silverlight application, click ok to proceed with the installation and then reopen your video.

If you are on a slow internet connection or your employer blocks streaming media the online videos may not be an option for you. You can, at any time, (both while logged in our out) click on the "Partner Portal Help" link located at the top right of the application. This page can be a valuable guide on how to use most Partner Portal features. If you still have questions that are not answered either in the help videos or this page read the next question.
top

For questions related to vendor information required for registration, and HCV program inquiries, please contact us by calling 305-403-3222. For questions related to browser issues, problems accessing the website navigation you can contact Miami-Dade County's Answer Center by dialing 311.
top